Frequently Asked Questions
I want to buy tickets
How does it work?
How much are your booking fees?
Why is your booking fee non-refundable?
How can I pay for my tickets?
Can I pay over the phone?
What does 'not currently available' mean?
I can't find the event I'm looking for - do you have it on sale?
Do you have more tickets for this event?
Why can't I save tickets in my basket?
Problems logging into your WeGotTickets account
I already have tickets
What if an event is cancelled or postponed?
What if I can't make it?
Can I have a refund?
Can I transfer my ticket to another event or date?
Can I change the name of the ticket holder?
Can I transfer my tickets to someone else?
I have reallocated my tickets to someone else but I'm not sure if it worked properly.
What does 'Limited reallocation' mean?
What does 'No reallocation' mean?
I think I just bought tickets, but I'm not sure if my order has gone through.
I haven't received my confirmation email.
Do I need to print my confirmation email?
My tickets are not showing up in my account.
My tickets haven't arrived...
How do I pick up my tickets at the venue?
What ID do I need to bring with me?
My order didn't go through but you have taken money from my account!
I need a ticket receipt
Can I resell the ticket(s) I bought from you?
No, it's none of those things above. I need help with something else.
How to unsubscribe
I'm worried about fake ticket sites. Is WeGotTickets a real ticketing agency?
Are you going to pass on my email address to other companies?
How does a mailing list invite work?
Do you sell vouchers?
I'm an event organiser. How do I go about selling my event tickets through you?
© Internet Tickets Ltd 2004 - 2013
sell tickets through us
terms and conditions