Frequently Asked Questions
View our privacy policy here.
We do not post out tickets. See faqs for more info.
TICKETS
How does it work? »
Our tickets are different.
Instead of sending them to you in the post we give you a unique booking reference which is displayed on your screen once you’ve bought your tickets. We also email you confirmation of your booking reference shortly after your order has gone through, however the booking reference itself, along with some ID is all you’ll need to gain entry to the event (for more on ID see below).
- What ID do I need?
- What if I can't go?
- What if the event is cancelled?
- How much are your booking fees?
- My tickets haven't arrived...
- I didn't receive my confirmation email.
- I think I just bought tickets, but I'm not sure if my order has gone through
- Can I transfer my tickets to someone else?
- Concessions
- How can I pay for my tickets?
- What payment methods can I use?
- What does 'not currently available' mean?
REALLOCATION
- What is the reallocation facility?
- How can I change the name on (reallocate) my ticket(s)?
- Why can't I reallocate tickets?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
WEBSITE
- Help! I can't log into my account.
- My tickets are not showing up in my account.
- Cookies/accessibility
- Every time I add tickets to my basket, I get a "Basket empty" message.