Frequently Asked Questions
I want to buy tickets
- How does it work?
- How much are your booking fees?
- Why is your booking fee non-refundable?
- How can I pay for my tickets?
- Can I pay over the phone?
- Payment difficulties
- What does 'not currently available' mean?
- Disabled/carer tickets
I can't find the event I'm looking for - do you have it on sale?
If you can't find the event you're looking for, we'd suggest using our Advanced Search functionality.
If you still can't find the event you're after but have seen some marketing materials where WeGotTickets is listed as the ticket outlet, we'd be happy to look in to it for you. To help us do that, drop our Support department a line from here and let us know some or all of the following information, where known: the act appearing, the event date, venue, the promoter and where you saw the event advertised. Alternatively, you could try and contact the venue directly for more information.
- Do you have more tickets for this event?
- Why can't I save tickets in my basket?
- Problems logging into your WeGotTickets account
- My new password hasn't arrived
I already have tickets
- What if an event is cancelled or postponed?
- What if I can't make it?
- Can I have a refund?
- Can I transfer my ticket to another event or date?
- Can I change the name of the ticket holder?
- Can I transfer my tickets to someone else?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
- I think I just bought tickets, but I'm not sure if my order has gone through.
- I haven't received my confirmation email.
- Do I need to print my confirmation email?
- My tickets are not showing up in my account.
- My tickets haven't arrived...
- How do I pick up my tickets at the venue?
- Where will my seats be in the venue?
- What ID do I need to bring with me?
- My order didn't go through but you have taken money from my account!
- I need a ticket receipt
- Can I resell the ticket(s) I bought from you?
No, it's none of those things above. I need help with something else.
- How to unsubscribe
- I'm worried about fake ticket sites. Is WeGotTickets a real ticketing agency?
- Are you going to pass on my email address to other companies?
- How does a mailing list invite work?
- Do you sell vouchers?
- Complete Savings
- Contact us