Frequently Asked Questions
I want to buy tickets
- How does it work?
- How much are your booking fees?
- Why is your booking fee non-refundable?
- How can I pay for my tickets?
- Can I pay over the phone?
- Payment difficulties
- What does 'not currently available' mean?
- Disabled/carer tickets
- I can't find the event I'm looking for - do you have it on sale?
- Do you have more tickets for this event?
- Why can't I save tickets in my basket?
- Problems logging into your WeGotTickets account
- My new password hasn't arrived
I already have tickets
Can I have a refund?
(a) an Event is cancelled;
(b) an Event is moved to another date and you decide not to retain your Booking for the rescheduled Event; or
(c) details of an Event are significantly changed after an order is placed (significant changes being a change of headline act or venue)
We cannot refund your ticket outside of these circumstances. However, if you are unable to attend the event you can reallocate the tickets into the name of somebody who would like to attend in your place by logging in to your account, clicking on 'my tickets' and then 'reallocate' - hopefully this way a friend or family member can enjoy the event in your place (and let you know exactly what you missed!). You can reallocate tickets up to midnight the day before the event, or midnight on Thursday for events between Friday and Sunday.
- Can I transfer my ticket to another event or date?
- Can I change the name of the ticket holder?
- Can I transfer my tickets to someone else?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
- I think I just bought tickets, but I'm not sure if my order has gone through.
- I haven't received my confirmation email.
- Do I need to print my confirmation email?
- My tickets are not showing up in my account.
- My tickets haven't arrived...
- How do I pick up my tickets at the venue?
- Where will my seats be in the venue?
- What ID do I need to bring with me?
- My order didn't go through but you have taken money from my account!
- I need a ticket receipt
- Can I resell the ticket(s) I bought from you?
No, it's none of those things above. I need help with something else.
- How to unsubscribe
- I'm worried about fake ticket sites. Is WeGotTickets a real ticketing agency?
- Are you going to pass on my email address to other companies?
- How does a mailing list invite work?
- Do you sell vouchers?
- Complete Savings
- Contact us