Frequently Asked Questions
I want to buy tickets
- How does it work?
- How much are your booking fees?
- Why is your booking fee non-refundable?
- How can I pay for my tickets?
- Can I pay over the phone?
- Payment difficulties
- What does 'not currently available' mean?
- Disabled/carer tickets
- I can't find the event I'm looking for - do you have it on sale?
- Do you have more tickets for this event?
- Why can't I save tickets in my basket?
- Problems logging into your WeGotTickets account
- My new password hasn't arrived
I already have tickets
- What if an event is cancelled or postponed?
- What if I can't make it?
- Can I have a refund?
- Can I transfer my ticket to another event or date?
- Can I change the name of the ticket holder?
- Can I transfer my tickets to someone else?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
I think I just bought tickets, but I'm not sure if my order has gone through.
The easiest way to check whether your transaction went through is to log in to your WeGotTickets account and click on 'my tickets. From here you can see details of the tickets you've bought and re-send confirmation emails to yourself.
If your tickets are not listed here, it may be that you have duplicate accounts after registering more than once. If you think this might be the case, please contact our Support department from here.
If you did not receive your confirmation email, please check your spam or junk mail folders as it may have been filtered there. To make sure you receive important emails from us please add firstname.lastname@example.org to your Contact List or Safe Sender/White List. Please see here for more info on how to do this.
Please note that successful booking references will always begin with a lower case 't' and look something like this: t01231613231692, or t01231613231692b1.
- I haven't received my confirmation email.
- Do I need to print my confirmation email?
- My tickets are not showing up in my account.
- My tickets haven't arrived...
- How do I pick up my tickets at the venue?
- Where will my seats be in the venue?
- What ID do I need to bring with me?
- My order didn't go through but you have taken money from my account!
- I need a ticket receipt
- Can I resell the ticket(s) I bought from you?
No, it's none of those things above. I need help with something else.
- How to unsubscribe
- I'm worried about fake ticket sites. Is WeGotTickets a real ticketing agency?
- Are you going to pass on my email address to other companies?
- How does a mailing list invite work?
- Do you sell vouchers?
- Complete Savings
- Contact us