Frequently Asked Questions
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We do not post out tickets. See faqs for more info.
TICKETS
What if the event is cancelled? »
Wherever possible we’ll contact you in advance on the email address associated with your WeGotTickets account to let you know an event has been cancelled. Although this is not always possible when an event is cancelled at the last minute, we’ll do our best to contact you.
If an event is cancelled we usually refund the face value of your ticket, if it’s postponed tickets are usually valid for the new date.
Booking fees are non-refundable in all cases.
- How much are your booking fees?
- My tickets haven't arrived...
- I didn't receive my ticket email.
- I think I just bought tickets, but I'm not sure if my order has gone through
- Can I transfer my tickets to someone else?
- Concessions
REALLOCATION
- What is the reallocation facility?
- How can I change the name on (reallocate) my ticket(s)?
- Why can't I reallocate tickets?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
WEBSITE
- Help! I can't log into my account.
- My tickets are not showing up in my account.
- Cookies/accessibility
- Every time I add tickets to my basket, I get a "Basket empty" message.