Frequently Asked Questions
Buy tickets for music, comedy, theatre, film, festivals and much more - with the best service in UK ticketing
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We do not post out tickets. See faqs for more info.
I want to buy tickets
- How does it work?
- How much are your booking fees?
- Why is your booking fee non-refundable?
- How can I pay for my tickets?
- Can I pay over the phone?
- Payment difficulties
- What does 'not currently available' mean?
- Concessions
- Disabled/carer tickets
- I can't find the event I'm looking for - do you have it on sale?
- Do you have more tickets for this event?
- Why can't I save tickets in my basket?
- Problems logging into your WeGotTickets account
I already have tickets
- What if an event is cancelled or postponed?
- What if I can't make it?
- Can I have a refund?
- Can I transfer my ticket to another event or date?
- Can I change the name of the ticket holder?
- Can I transfer my tickets to someone else?
I have reallocated my tickets to someone else but I'm not sure if it worked properly. »
You can check the names against your tickets by logging in to your WeGotTickets account here and clicking on 'my tickets'. If the ticket you meant to reallocate is still listed in your name you should attempt to reallocate it again.
You can also re-send the confirmation email from your account - this will go to the email address you gave for your friend when reallocating the tickets.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
- I think I just bought tickets, but I'm not sure if my order has gone through.
- I haven't received my confirmation email.
- Do I need to print my confirmation email?
- My tickets are not showing up in my account.
- My tickets haven't arrived...
- How do I pick up my tickets at the venue?
- What ID do I need to bring with me?
- My order didn't go through but you have taken money from my account!
- I need a ticket receipt
- Can I resell the ticket(s) I bought from you?
No, it's none of those things above. I need help with something else.
- How to unsubscribe
- I'm worried about fake ticket sites. Is WeGotTickets a real ticketing agency?
- Are you going to pass on my email address to other companies?
- How does a mailing list invite work?
- Do you sell vouchers?
- Contact us
