Frequently Asked Questions
Buy tickets for music, comedy, theatre, film, festivals and much more - with the best service in UK ticketing
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We do not post out tickets. See faqs for more info.
I want to buy tickets
How can I pay for my tickets? »
You can pay for your tickets using a wide range of credit or debit cards. We currently accept: Visa Credit, Visa Debit / Electron, MasterCard and Maestro. Unfortunately we can't accept accept payments made by cheque, PayPal or American Express.
We use a secure payment server to process your payments, which ensures that all transactions are as secure as possible.
- Can I pay over the phone?
- Payment difficulties
- What does 'not currently available' mean?
- Concessions
- Disabled/carer tickets
- I can't find the event I'm looking for - do you have it on sale?
- Do you have more tickets for this event?
- Why can't I save tickets in my basket?
- Problems logging into your WeGotTickets account
I already have tickets
- What if an event is cancelled or postponed?
- What if I can't make it?
- Can I have a refund?
- Can I transfer my ticket to another event or date?
- Can I change the name of the ticket holder?
- Can I transfer my tickets to someone else?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
- I think I just bought tickets, but I'm not sure if my order has gone through.
- I haven't received my confirmation email.
- Do I need to print my confirmation email?
- My tickets are not showing up in my account.
- My tickets haven't arrived...
- How do I pick up my tickets at the venue?
- What ID do I need to bring with me?
- My order didn't go through but you have taken money from my account!
- I need a ticket receipt
- Can I resell the ticket(s) I bought from you?
No, it's none of those things above. I need help with something else.
- How to unsubscribe
- I'm worried about fake ticket sites. Is WeGotTickets a real ticketing agency?
- Are you going to pass on my email address to other companies?
- How does a mailing list invite work?
- Do you sell vouchers?
- Contact us
