Frequently Asked Questions

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I want to buy tickets

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My order didn't go through but you have taken money from my account! » 

Don't worry, we're not trying to rip you off - if your order has failed but it appears that the money has already been taken from your account you may be experiencing a 'shadow' of your transaction, or 'amount pending'.

In these cases your bank or card issuer has allocated funds from your account to pay for your order with us, but when the transaction fails we do not receive the money - and it's our policy not to try and claim the money again after a failed transaction.

Since the transaction failed, this amount will not be taken from your account and will be reset by your bank or card issuer. Typically this can take up to 5 working days. You should see on your bank statement that these amounts are subject to approval and may not be charged.

Unfortunately, WeGotTickets do not have the authority to cancel this pending amount and so we recommend contacting your card issuer directly if you have any further queries.

No, it's none of those things above. I need help with something else.