Frequently Asked Questions

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Can I change the name of the ticket holder? » 

We know you're a kind bunch and will often buy tickets for your friends, family, partners or kids so yes, in most cases, you certainly can change the name of the ticket holder (we call this 'reallocation' and would strongly recommend doing this if you will not be attending the event yourself).

Our reallocation function is designed specifically for cases where you have purchased the tickets for someone else or where you've bought tickets for a group but won't all be arriving together. It can also be used if you are unable to attend an event, allowing you to reallocate your tickets to a friend or relative who can attend in your place.

For most events (except those with Limited or No reallocation) you can reallocate tickets up until midnight on the day before the event (or midnight on Thursday for events taking place during the weekend).

When an event has 'Limited Reallocation' you have two hours after you've bought them in which to reallocate the tickets.

To reallocate your ticket, log in to your WeGotTickets account here and click on 'my tickets' then 'reallocate'. For most events (except those with Limited or No reallocation) you can reallocate tickets up until midnight on the day before the event (or midnight on Thursday for events between Friday and Sunday).

If you have changed your own name - because you've got married or become an undercover spy - please contact our Support department from here.

No, it's none of those things above. I need help with something else.

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