Help! (not just anybody)

Our tickets are different.

Instead of sending them to you in the post we give you a unique booking reference which is displayed on your screen once you’ve bought your tickets. We also email you confirmation of your booking reference shortly after your order has gone through, however the booking reference itself, along with some ID is all you’ll need to gain entry to the event (for more on ID see below).

The venue has the final say over the sort of ID you need to bring with you.

We recommend you make sure you have ID with you when attending any WeGotTickets event. Any official ID, either with a photo or signature, should be fine. If the venue needs you to bring anything unusual we’ll specify it in your confirmation email.

You will also need proof of age or concessionary status, if applicable.

In most cases you can transfer your ticket into some one else’s name but tickets and booking fees are non-refundable.

Please do not re-sell your ticket. We reserve the right to withdraw your tickets if we suspect you’ve resold them.

For more information about our reallocation facility please see the ‘REALLOCATION’ FAQs below.

Wherever possible we’ll contact you in advance on the email address associated with your WeGotTickets account to let you know an event has been cancelled. Although this is not always possible when an event is cancelled at the last minute, we’ll do our best to contact you.

If an event is cancelled we usually refund the face value of your ticket, if it’s postponed tickets are usually valid for the new date.

Booking fees are non-refundable in all cases.

We pride ourselves on having some of the lowest booking fees in ticketing.

Our standard booking fee is 10% of the face value of your ticket, with a minimum or 50p per order.

There are no other charges, and if your ticket has a high face value the chances are the booking fee will be less than 10%.

Our tickets are different.

Instead of sending them to you in the post we give you a unique booking reference which is displayed on your screen once you’ve bought your tickets. We also email you confirmation of your booking reference shortly after your order has gone through, however the booking reference itself, along with some ID is all you’ll need to gain entry to the event (for more on ID see below).

You can re-send the confirmation email to yourself from the ‘My Tickets’ area of your WeGotTickets account. You don’t need the email to gain entry to the event all you need is your booking reference and some ID.

If you’re still having problems please check you’ve given us your correct email address and check your junk mail / spam folder as emails occasionally get forwarded there. Please click here for more information about this.

The easiest way to check your order has gone through is to log in to your WeGotTickets account and click on “My Tickets” where you can see details of the tickets you’ve bought and re-send confirmation emails to yourself.

You can usually transfer your tickets into another persons name (we call this reallocation). Occasionally an event will be marked ‘No reallocation’ which means the person who originally bought the tickets must attend the event with all other members of their party.

To reallocate your ticket(s) log in to your WeGotTickets account and click on “My Tickets” then “Reallocate”. Fore more information see the “REALLOCATION” FAQs below.

If you buy a concessionary ticket please make sure that the person using that ticket is eligible for the concession, if you can’t prove this you will be asked to pay the difference on the door or refused entry, in which case we can’t refund you.

We use a secure payment server to process your payments, this ensures that all transactions are as secure as possible. You can pay for your tickets using a wide range of credit or debit cards. We currently accept: JCB, Visa Credit, Visa Debit / Electron, MasterCard, Solo and Maestro. We're sorry but we can't accept payments made by cheque or American Express.

We use a secure payment server to process your payments, this ensures that all transactions are as secure as possible. You can pay for your tickets using a wide range of credit or debit cards. We currently accept: JCB, Visa Credit, Visa Debit / Electron, MasterCard, Solo and Maestro. We're sorry but we can't accept payments made by cheque or American Express.

If an event is listed as 'not currently available' it means that tickets are no longer on sale through us. However, there may well still be tickets available through the venue box office or other agents. We suggest you contact the event organiser for more information about ticket outlets.